Last updated: 6 March 2026
These Terms and Conditions (“Terms”) govern your use of https://wayhop.co.uk (the “Website”) and any private hire transport booking made through Wayhop (“we”, “us”, “our”).
By using the Website or placing a booking, you agree to these Terms.
1. About Our Service
Wayhop provides private hire transport booking services. All transport services are subject to availability, applicable licensing requirements, and these Terms.
2. Booking Eligibility and Account
- You must be at least 18 years old to make a booking.
- You must provide accurate booking and contact information.
- If you create an account, you are responsible for keeping login details secure.
3. Booking Details
- You are responsible for checking pickup/drop-off addresses, date/time, and passenger details before confirming.
- Journey times shown are estimates and may vary due to traffic, weather, roadworks, events, or other factors outside our control.
- Special requests (for example extra luggage space, accessibility needs, child seats) are subject to availability and confirmation.
4. Prices and Payment
- Prices are shown at checkout in GBP.
- Any applicable tolls, parking, waiting time, route changes, or additional stops may result in extra charges where permitted by law.
- Payment must be successfully authorised for a booking to be confirmed.
5. Changes and Cancellations by You
- If you need to amend or cancel, contact us as soon as possible via https://wayhop.co.uk.
- Refund or cancellation eligibility depends on notice period, driver allocation, and costs already incurred.
- Where passenger transport services are booked for a specific date or period, statutory cancellation rights may be limited under UK law.
6. Cancellations by Us
We may cancel or refuse a booking due to safety, legal, operational, or force majeure reasons. Where appropriate, we will offer an alternative or refund in line with applicable law.
7. Waiting Time and No-Show
- A reasonable waiting period may be included; additional waiting may be chargeable.
- If the passenger cannot be located after reasonable attempts to contact you, the booking may be treated as a no-show and may be non-refundable.
8. Passenger Conduct
- Passengers must behave safely and respectfully.
- No smoking, vaping, illegal substances, or dangerous items in vehicles.
- We may refuse or terminate a journey if behaviour is unsafe, abusive, illegal, or likely to damage the vehicle.
- You are responsible for damage or soiling caused by passengers in your booking party.
9. Luggage and Personal Items
- Please ensure luggage quantity and size are suitable for the selected vehicle.
- You are responsible for your own belongings.
- Lost property queries should be submitted via https://wayhop.co.uk. Return/delivery costs may apply.
10. Child Seats and Accessibility
- Where required by law, suitable child restraints must be used.
- If you require child seats or accessible transport, request this at booking; availability is not guaranteed unless confirmed.
11. Delays and Liability
- We aim to provide services with reasonable care and skill.
- We are not liable for delays or failures caused by events outside our reasonable control (including traffic, weather, accidents, road closures, public events, or network outages).
- Nothing in these Terms limits liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
12. Website Use
- You agree not to misuse the Website, attempt unauthorised access, or interfere with platform security.
- We may suspend access where misuse, fraud, or security risks are suspected.
13. Privacy and Data Protection
Your personal data is processed in accordance with our Privacy Policy: https://wayhop.co.uk/privacy-policy/.
14. Complaints
If you have a complaint, contact us via https://wayhop.co.uk. Please include your booking reference and journey date/time.
15. Changes to These Terms
We may update these Terms from time to time. The latest version will be published on this page with the updated date.
16. Governing Law
These Terms are governed by the laws of Scotland, and disputes are subject to the courts of Scotland, unless mandatory consumer law in your part of the UK provides otherwise.
17. Contact
For booking support, cancellation requests, or legal queries, contact us via https://wayhop.co.uk.